Frequently Asked Questions

When will my restoration start?

A Project Manager will call you to discuss the project and time frame for your job within 48 hours from the time your file is processed.

When should I send in my insurance check?

As soon as you receive the check, endorse the back and mail it to Vanderbuilt Construction.

Why should I send my check prior to completion?

Costs for your restoration start when the first call is received and continue until the job is completed. This money is necessary to purchase materials and fund the project as it progresses. We pride ourselves in paying our suppliers, and sub-contractors in a timely manner.

What if the Mortgage Company is listed on my check?

Each mortgage company has specific procedures that must be followed in order to get a check processed. If the check is $10,000.00 or less, it has been our experience that your mortgage company will guide you through their procedures for getting the check processed. Just call your mortgage company for assistance. It’s usually as simple as getting the check to your mortgage company so they can endorse it.

If the check is over $10,000.00, we will work with you and your mortgage company to get the check processed. Call our Accounts Receivable Department at 510-537-2340 and they will assist you in this process. We will need your loan number and the phone number of your mortgage company. Once the check has been processed by your mortgage company, they will set up a progressive payment schedule. Most mortgage companies require an inspection
before the final payment is released.

Who do I call if I have questions?

Your Project Manager is always available to answer questions regarding your restoration. If you have questions on billing or payments, call our A/R Department.

It is our intent to guide you through the potentially difficult process of insurance claims and restoration work. If you have any questions or need more information contact your insurance adjuster, or give us a call. We’re here to help.

Some of the information in this brochure is general and may not apply to specific insurance company policies.